3rd Line Technical Support Engineer

Bluezeon Ltd is a forward-thinking technology company at the forefront of IT Managed Services. With total commitment to delivering excellence and innovative solutions that empower our clients to succeed in their digital transformation journey. Our team is composed of passionate professionals dedicated to pushing the boundaries of technology.

As one of the leading outsourced IT Solution providers, Bluezeon a Microsoft Gold accredited partner prides itself on delivering the BEST customer service and IT Support for our Clients to help them thrive. We have also been shortlisted for the MKBAA – Customer Service Award 2024

Bluezeon has the most 5-star Google reviews out of all the MSPs in the local area by delivering unparalleled service, exceeding customer expectations, and fostering a culture of excellence that resonates with clients, making them the top choice for exceptional experiences and positive reviews.

Candidate Requirements

▪ Excellent communications skills (Written and Verbal) with a keen eye on detail and a can-do attitude is a must.

▪ Experience with Windows 10, Windows 11, Windows Server 2016, Windows Server 2019, Windows Server 2022, Mac OS

▪ You will have attained at least 4 recent Microsoft Technical Certifications

▪ Experience with Microsoft Intune, Apple Business Manager is desirable▪ Outstanding Customer service skills, creating relationships and building a strong rapport with our Clients

▪ Experience Supporting, Deploying and Migrating Medium to Large Businesses to Microsoft SharePoint, Office365 and OneDrive

▪ Microsoft Azure or Amazon Web Services (AWS) administration, deployment, configuration, and Support

▪ You will have a minimum of 4 – 5 years’ experience in a senior IT Position where you have been responsible for server and cloud solution deployments.

Roles and Responsibilities

▪ Deliver exceptional IT Support over the phone, via email and in-person

▪ Design and Deploy Automation to Manage and Deploy a Windows Environment

▪ Build new Cloud servers hosted in Microsoft Azure and Amazon AWS

▪ Provide support of Cloud-Based Servers running Windows Server 2012/2019/2022, Linux

▪ Complete performance and hardware diagnostics on Windows Servers and Office 365

▪ Office 365 Deployments, Management and Administration (Including Microsoft OneDrive and SharePoint)

▪ Taking Escalations from 1st Line and 2nd Line Support and assist in Training the Team on the more technical tasks.

▪ Website Hosting Management and Migrations (Plesk, FTP, WordPress, PrestaShop)

▪ Application Support – Sage Accounts, Sage Payroll, Act, Xero, Dropbox

▪ Setup and support 3CX Cloud PBX VoIP Phone systems

▪ Configuration and Troubleshooting of Printers and Scanners

▪ Installing, configuring, and supporting Switches/Routers/Firewalls/Wi-Fi (Draytek, Cisco Meraki, Ubiquiti etc) V-LANs, DHCP, VPN’s, DNS

▪ Setup, Support and Configure Online Cloud Backup Solutions, Disaster Recovery

▪ Domain Management and Support, Configuring DNS and transferring Domains between registrars.

▪ Manage, Monitor and Protect Systems using our RMM system.

▪ Deploy, Manage and Monitor Security Systems Bitdefender, Sentinel One EDR.

The role is based in Milton Keynes, the candidate must hold a full driving license and it is essential to have their own car as travel to Client sites will be required.

Salary would be between £32,000 – £40,000 per annum dependant on qualifications and experience, 8 hours per day, Monday – Friday.

If you want to join us in delivering exceptional IT support, then please send a covering letter and a recent copy of your CV to [email protected] to apply.

If you are looking for an exciting role with Bluezeon. Don’t hesitate to get in touch today

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