BlueZeon Limited (referred to in this Privacy Policy as “the company”) understand that your privacy is important to you and that you care about how your personal data is used. The company respect and value the privacy of its customers, prospective clients and everyone else who visits the BlueZeon website (https://bluezeon.co.uk/). BlueZeon will only collect and use personal data in ways that are described in this policy, and in a way that is consistent with its obligations and your rights under the law.
1. What Does This Policy Cover?
This Privacy Policy explains how BlueZeon uses your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
2. What Is Personal Data?
2.1 Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as “any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier”.
2.2 Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
2.3 The personal data that BlueZeon uses is set out in clause 5, below.
3. What Are My Rights?
3.1 Under the Data Protection Legislation, you have the following rights, which the company will uphold:
3.1.1 The right to be informed about BlueZeon’s collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact the company to find out more or to ask any questions using the details in clause 12.
3.1.2 The right to access the personal data the company holds about you. Clause 10 will tell you how to do this.
3.1.3 The right to have your personal data rectified if any of your personal data held by BlueZeon is inaccurate or incomplete. Please contact the company using the details in clause 12 to find out more.
3.1.4 The right to be forgotten, i.e. the right to ask BlueZeon to delete or otherwise dispose of any of your personal data that the company holds. Please contact BlueZeon using the details in clause 12 to find out more.
3.1.5 The right to restrict (i.e. prevent) the processing of your personal data.
3.1.6 The right to object to BlueZeon using your personal data for a particular purpose or purposes.
3.1.7 The right to withdraw consent. This means that, if the company is relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
3.1.8 The right to data portability. This means that, if you have provided personal data to BlueZeon directly, the company is using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
3.1.9 Rights relating to automated decision-making and profiling. Clause 6 explains more about how BlueZeon uses your personal data, although the company does not carry out automated decision-making or profiling.
3.2 For more information about our BlueZeon’s use of your personal data or exercising your rights as outlined above, please contact the company using the details provided in clause 12.
3.3 It is important that your personal data is kept accurate and up to date. If any of the personal data BlueZeon holds about you changes, please keep the company informed for as long as BlueZeon has that data.
3.4 Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
3.5 If you have any cause for complaint about BlueZeon’s use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. BlueZeon would welcome the opportunity to resolve your concerns ourselves, however, so please contact the company first, using the details in clause 12.
4. Who Is Responsible For My Personal Data?
4.1 BlueZeon is the data controller and the company is responsible for your personal data.
4.2 BlueZeon have appointed Ian Winsor as the data protection lead, who is responsible for overseeing questions in relation to this Privacy Policy. If you have any queries about this Privacy Policy, including on how to exercise your legal rights, please contact the company using the details in clause 12.
5.What Personal Data Do You Collect and How?
5.1 BlueZeon may collect and hold some or all of the personal data set out below. The company does not collect any “special category” or “sensitive” personal data, or data relating to criminal convictions and/or offences.
5.2 BlueZeon does not knowingly collect information on children. If the company has collected personal information on a child, please contact BlueZeon immediately using the details in clause 12, so the company can remove this information without any undue delay.
5.3 Most of the personal information BlueZeon processes is provided to the company by you for one of the following reasons:
| Direct Interactions | You may provide BlueZeon with your Identity/Contact data by filling in forms or by corresponding with the company by post, phone, email, social media or otherwise. This includes personal data you provide when you:
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| Automated technologies or interactions | As you interact with the BlueZeon website, it may automatically collect Technical Data about your equipment, browsing actions and patterns. The company collects this personal data by using cookies, server logs, and other similar technologies. Further information about BlueZeon’s use of cookies can be found in clause 11 and in its separate Cookie Policy. |
| Third parties or publicly available sources | BlueZeon may receive personal data about you from various third parties, including technical data from the following parties:
some of which may be based outside of the UK. |
5.4 Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). BlueZeon may collect, use, store and transfer different kinds of personal data about you which the company has grouped together as follows:
| Data Collected |
| “Identity” Information including first name, last name, title, date of birth and gender. |
| “Contact” information including personal addresses, company addresses, email addresses, social media addresses and telephone numbers. |
| “Financial” information including bank account and payment details. |
| “Transaction” information including details about payments to and from you, and other details of services you have purchased from BlueZeon. |
| “Technical” information including internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the BlueZeon website. |
| “Profile” information including your interests, preferences, feedback and survey responses. |
| “Usage” information including information about how you use the BlueZeon website and the company’s services. |
| “Marketing and Communications” information including your preferences in receiving marketing from BlueZeon and its third parties, and your communication preferences.
5.5 BlueZeon uses online advertising to keep you aware of what is happening and to help you find information about the company’s services. Like many companies, BlueZeon may target banners and ads to you when you use other websites and apps, based on your Contact, Technical, Usage and Profile Data. BlueZeon does this using a variety of digital marketing networks and ad exchanges, and a range of advertising technologies such as web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks.
6. How Do You Use My Personal Data? 6.1 Under the Data Protection Legislation, BlueZeon must always have a lawful basis for using personal data. The following table describes how the company may use your personal data, and the lawful bases for doing so: |
| What the compnay does | What Data the company Uses | The Lawful Basis | Why does BlueZeon process your personal data in this way? |
| To handle enquiries and to interact with clients and prospective clients |
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| To provide IT services to you including managing payments, fees and charges and collecting/recovering money owed to the company. |
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To manage the relationship with you which will include:
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| To administer and protect the company’s business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
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| To use data analytics to improve the BlueZeon website, services, marketing, client relationships and experiences |
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| To make suggestions and recommendations to you about services that may be of interest to you |
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6.2 With your permission and/or where permitted by law, BlueZeon may also use your personal data for marketing purposes, which may include contacting you by email, telephone, text message, social media and/or post with information, news and offers on the company’s services. You will not be sent any unlawful marketing or spam. BlueZeon will always work to fully protect your rights and comply with its obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. BlueZeon will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.
6.3 BlueZeon will only use your personal data for the purpose(s) for which it was originally collected unless the company reasonably believes that another purpose is compatible with that or those original purpose(s) and needs to use your personal data for that purpose. If the company does use your personal data in this way and you wish for BlueZeon to explain how the new purpose is compatible with the original, please contact the company using the details in clause 12.
6.4 If BlueZeon need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, the company will inform you and explain the legal basis which allows it to do so.
6.5 In some circumstances, where permitted or required by law, BlueZeon may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
7. How Long Will You Keep My Personal Data?
7.1 BlueZeon will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.
7.2 To determine the appropriate retention period for personal data, the company considers the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which BlueZeon’s process your personal data and whether the company can achieve those purposes through other means, and the applicable legal requirements. Details of retention periods for different aspects of your personal data are available in the BlueZeon retention policy which you can request from the company using the contact details outlined in clause 12.
8. How and Where Do You Store or Transfer My Personal Data?
8.1 The majority of your personal data will be stored in the UK. However, BlueZeon may store some of your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the EU GDPR and/or to equivalent standards by law. Transfers of personal data to the EEA from the UK are permitted without additional safeguards.
8.2 BlueZeon may store some or all of your personal data in countries outside of the UK. These are known as “third countries”. The company will take additional steps to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation as follows:
8.2.1 BlueZeon ensures that your personal data is protected under the company rules. These are a set of common rules which all of the BlueZeon group companies are required to follow when processing personal data. For further information, please refer to the Information Commissioner’s Office.
8.2.2 BlueZeon will only store or transfer personal data in or to countries that are deemed to provide an adequate level of protection for personal data. For further information about adequacy decisions and adequacy regulations, please refer to the Information Commissioner’s Office.
8.2.3 BlueZeon will use specific approved contracts which ensure the same levels of personal data protection that apply under the Data Protection Legislation. For further information, please refer to the Information Commissioner’s Office.
8.2.4 Please contact the company using the details below in clause 12 for further information about the particular data protection safeguard(s) used by BlueZeon when transferring your personal data to a third country.
8.3 The security of your personal data is essential to BlueZeon, and to protect your data, the company takes a number of important measures, including the following:
8.3.1 limiting access to your personal data to those employees, agents, sub-contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality; and
8.3.2 procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where the company is legally required to do so.
9. Do You Share My Personal Data?
9.1 BlueZeon may sometimes contract with other third parties to supply services to you on the company’s behalf, such as sub-contractors, and in some cases, these third parties may require access to some or all of your data. Where any of your data is required for such a purpose, BlueZeon will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, the company’s obligations, and the obligations of the third party under the law.
9.2 If BlueZeon sells, transfers, or merges parts of its business or assets, your personal data may be transferred to a third party. Any new owner of the BlueZeon business may continue to use your personal data in the same way(s) that the company have used it, as specified in this Privacy Policy.
9.3 In some limited circumstances, BlueZeon may be legally required to share certain personal data, which might include yours, if the company are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
9.4 If any of your personal data is shared with a third party, as described above, BlueZeon will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, the company’s obligations, and the third party’s obligations under the law, as described above in clause 8.
9.5 If any personal data is transferred outside of the UK, BlueZeon will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above in clause 8.
10. How Can I Access My Personal Data?
10.1 If you want to know what personal data BlueZeon holds about you, you can ask the company for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
10.2 All subject access requests should be made in writing and sent to the email or postal address shown in clause 12.
10.3 There is not normally any charge for a subject access request. If your request is “manifestly unfounded or excessive” (for example, if you make repetitive requests) a fee may be charged to cover the company’s administrative costs in responding.
10.4 BlueZeon will respond to your subject access request within 5 working days and, in any case, not more than one month of receiving it. Normally, the company aims to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date BlueZeon receives your request. You will be kept fully informed of the company’s progress.
11. BlueZeon’s Use of Cookies
11.1 All Cookies used by and on the BlueZeon website are used in accordance with current cookie law.
11.2 BlueZeon may place and access first party and third-party cookies on your computer or device, to facilitate and improve your experience of the company’s website and to provide and improve BlueZeon services.
11.3 First party cookies are those placed directly by BlueZeon and are used only by the company. Third party cookies are those placed by websites, services, and/or parties other than BlueZeon. These cookies are not integral to the functioning of the BlueZeon website and your use and experience of the website will not be impaired by refusing consent to them.
11.4 Before cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those cookies. By giving your consent to the placing of cookies, you are enabling BlueZeon to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of cookies; however certain features of the BlueZeon website may not function fully or as intended.
11.5 You can view the list of cookies that the BlueZeon website uses, by clicking on the padlock icon in the search bar. You can also block and remove certain cookies in this way. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party cookies. By default, most internet browsers accept cookies, but this can be changed.
11.6 Certain features of the BlueZeon website depend on cookies to function. Cookie law deems these cookies to be “strictly necessary”. Your consent will not be sought to place these cookies, but it is still important that you are aware of them. You may still block these cookies by changing your internet browser’s settings, but please be aware that the BlueZeon website may not work properly if you do so. The company has taken great care to ensure that your privacy is not at risk by allowing them.
11.7 The BlueZeon website uses Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling the company to better understand how the website is used. This, in turn, enables BlueZeon to improve the website and the services offered through it. You do not have to allow BlueZeon to use these cookies, however whilst the use of them does not pose any risk to your privacy or your safe use of the website, it does enable us to continually improve the website, making it a better and more useful experience for you. Google’s privacy policy is available at: www.google.com/policies/privacy
11.8 You can choose to delete cookies on your computer or device at any time, however you may lose any information that enables you to access the BlueZeon website more quickly and efficiently.
11.9 It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
12. How Do I Contact You?
12.1 To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:
12.1.1 Email Address: [email protected]
12.1.2 Telephone number: 01908 711570
12.1.3 Postal Address: Lower Percivals Barn, Upper Weald, Milton Keynes, MK19 6EL
13. Changes to this Privacy Policy
13.1 BlueZeon may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change to the business in a way that affects personal data protection.
13.2 Any changes will be made available on the BlueZeon website. This Privacy Policy was last updated in August 2025.
