FAQs

Managed IT Services provide comprehensive management of your IT infrastructure and technology, including updates, security, monitoring, and support. This service ensures your systems are always running smoothly, proactively addressing potential issues to prevent disruptions

BlueZeon Managed IT Services handle your IT operations, so you can focus on your core business. BlueZeon provide proactive monitoring, cyber security, software updates, and rapid issue resolution, reducing costs and minimising downtime.

Customers can choose to pay‑as‑you‑go or fixed monthly billing with no long‑term lock‑in.

Response and resolution times are contractually guaranteed under agreed SLAs— most calls and even remote issues are typically addressed within minutes.

Yes, BlueZeon provide continuous software patching and automated updates to keep your systems secure and running efficiently. This ensures your business-critical applications remain protected from vulnerabilities.

Yes, BlueZeon provides continuous software patching and automated updates to keep your systems secure and running efficiently. This ensures your business-critical applications remain protected from vulnerabilities.

Cyber Security Training; MS Product Training

BlueZeon offers tailored IT training sessions that cover key technologies, cyber security awareness, Microsoft 365 tools, and remote working best practices. Their hands-on approach ensures that teams stay informed, confident, and compliant in today’s evolving digital landscape.

Absolutely. BlueZeon designs the training programmes to match each client’s specific needs. Whether it’s onboarding new starters or upskilling advanced users, they deliver bespoke sessions that suit various roles, departments, and technical capabilities.

BlueZeon provides Managed Print Services (MPS) that optimise print usage, reduce unnecessary printing, and manage consumables efficiently. This not only saves money but also improves environmental sustainability by reducing paper and toner waste.

Yes—BlueZeon’s Managed Print Solution includes secure printing solutions, user access control, and real-time monitoring. Clients gain improved visibility over print activities while enhancing security and ensuring that only authorised users can access sensitive documents.

Yes—BlueZeon offers fast, secure, and reliable website hosting with high uptime guarantees and regular maintenance. BlueZeon’s hosting solutions ensure that websites perform efficiently and remain accessible to customers at all times.

BlueZeon provides local, responsive support for all hosted sites. Their UK-based team can resolve issues quickly, manage updates, and offer ongoing technical assistance so clients never have to worry about downtime or performance problems.

BlueZeon provides end‑to‑end assistance—from virus and ransomware recovery to implementing comprehensive malware protection, helping businesses get back online quickly and preventing reinfection

BlueZeon conducts a comprehensive Business Impact Analysis (BIA) to determine what systems and services are most critical to your operations. Based on this, they establish recovery priorities and service‑level objectives to ensure the essentials are restored first

BlueZeon implements multiple offsite backups, including cloud backups, to ensure that electronic information remains safe and recoverable—even in the event of hardware failures, corruption, or security breaches

BlueZeon’s disaster recovery approach covers both data and system resilience. Through proactive, preventative managed services and secure offsite/cloud backups, they ensure that business‑critical systems can be restored swiftly—even amid major outages

BlueZeon regularly performs system restore testing—they simulate recovery scenarios to validate that backups work and that systems can be reliably restored when required

BlueZeon’s Managed IT Services, including backup monitoring and full premium backups and recovery, ensure that systems are continuously monitored and backed up, minimising disruption and supporting rapid recovery

Absolutely—BlueZeon has completed hundreds of Office 365 migrations, preserving emails, contacts and calendars seamlessly.

Yes—BlueZeon manage Office 365 licensing, team‑wide configuration, onboarding/offboarding and licensing compliance.

You can choose Office 365 (Microsoft 365), Azure, AWS or even Google Workspace—BlueZeon handles migrations, licensing and ongoing support.

With cloud‑hosted tools like Teams and Intune, your team can securely work anywhere with optimised access and collaboration.

Yes – they provide consultancy and sourcing of business broadband options, including leased lines via trusted partners.

Yes BlueZeon configure secure softphones/extensions so users can make and receive business calls for free from anywhere with an internet connection.

BlueZeon monitors network performance and handles escalation with ISPs or SIP providers on your behalf.

Yes – VoIP and broadband services can be bundled under a single managed plan for simplicity and visibility.

Yes – BlueZeon configure VoIP phone systems, manage handsets, SIP trunks and integrate with your IT infrastructure.

Yes – premium security includes around‑the‑clock monitoring and proactive incident response

All critical OS and application patches are applied automatically and continuously, alongside antivirus definition updates.

BlueZeon partner with industry‑leading providers like Bitdefender, Microsoft, Cisco and Ubiquiti – and can integrate with systems you already own.

BlueZeon’s security safeguards include antivirus, ransomware defence, phishing mitigation, intrusion detection, and social engineering awareness tools.

If you experience a cyber attack, act quickly:

  • Disconnect affected systems to prevent the spread
  • Alert your IT or security provider (like BlueZeon) immediately
  • Document the attack and preserve evidence
  • Notify stakeholders and authorities, if required
  • Begin recovery through backups and system checks

BlueZeon offers 24/7 incident response to help businesses recover quickly and reduce long-term impact.

Yes—cyber security is just as critical for small and medium-sized businesses as it is for large corporations. SMBs are often more vulnerable because they may not have dedicated IT teams. A single attack can lead to serious data loss, business downtime, and compliance violations. BlueZeon provides affordable, scalable cyber protection specifically designed for SMBs.

A cyber security company like BlueZeon offers layered protection through services such as:

  • Network monitoring and firewalls

  • Endpoint and device protection

  • Staff training on cyber awareness

  • Data backup and recovery plans

  • Incident response and threat mitigation

We assess your business risks and implement a custom security strategy to prevent and respond to cyber attacks effectively.

Small businesses are frequent targets of cyber attacks due to limited resources and weaker defenses. Common threats include:

  • Phishing emails that trick employees into revealing sensitive data
  • Ransomware that locks your systems until a payment is made
  • Malware that infects devices and steals information
  • Weak passwords or poor user access controls
  • Insider threats from employees or contractors

BlueZeon helps identify and protect against these threats with tailored security solutions.

Cyber security is the practice of protecting computer systems, networks, and data from unauthorized access, attacks, or damage. It’s essential for businesses of all sizes to prevent data breaches, financial loss, legal consequences, and damage to reputation. With cyber threats evolving daily, having strong security measures in place helps safeguard your operations and builds trust with customers.

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