Cookie Policy

What are cookies?

Cookies are small data files sent by a website’s server to a web browser, processor memory or hard drive and stored there. They can be used for a range of different purposes, such as customising a website for a particular user, helping a user navigate a website, improving that user’s website experience, and storing that user’s preferences and login information.

Essential and non-essential cookies

Cookies can be classified as either ‘essential’ or ‘non-essential’.
Essential cookies: these are cookies that are either:
• used solely to carry out or facilitate the transmission of communications over a network; or
• strictly necessary to provide an online service (e.g. our website or a service on our website) which you have requested.
Non-essential cookies: these are any cookies that do not fall within the definition of essential cookies, such as cookies used to analyse your behaviour on a website (‘analytical’ cookies) or cookies used to display advertisements to you (‘advertising’ cookies).

Session and persistent cookies

Cookies can be classified as either ‘session’ or ‘persistent’, depending on how long they last after they are placed on your browser.
Session cookies: session cookies last for as long as you keep your browser open. They expire when you close your browser.
Persistent cookies: persistent cookies expire at a fixed point in time or if you manually delete them from your browser, whichever occurs first.

First and third-party cookies

Cookies can be classified as ‘first party’ or ‘third party’.
First party cookies: these are cookies placed on your device by our website domain.
Third party cookies: these are cookies placed on your device by third party website domains.
If you require further information about cookies in general, please visit www.allaboutcookies.org

List of cookies used

We use the following cookies on or in relation to our website
Name of Cookie Essential or Non-essential? Type of cookie First or Third party? Session or Persistent? Expiry Time Purpose
_ga Non-essential Analytical First Party (Bluezeon.co.uk) Persistent 2 years Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
_gat Non-essential Analytical First Party (Bluezeon.co.uk) Persistent 1 Minute Used by Google Analytics to throttle request rate
_gid Non-essential Analytical First Party (Bluezeon.co.uk) Persistent 24 Hours Used to distinguish users.
__sharethis_cookie_test__ Non-essential Functional First Party (Bluezeon.co.uk) Session When browsing session ends Unclassified (We are working with our provider to identify the exact use of this cookie)
__ar_v4 Non-essential Targeting Third Party (Freshdesk.com) Persistent 6 years This cookie is associated with the DoubleClick advertising service from Google. Helps with tracking conversion rates for ads.
_ga Non-essential Analytical Third Party (Freshdesk.com) Persistent 2 years To distinguish website visitors
_hp2_id.3731580590 Non-essential Functional Third Party (Freshdesk.com) Persistent 6 years Unclassified (We are working with the provider to identify the exact use of this cookie)
_hp2_ses_props
.3731580590 Non-essential Functional Third Party (Freshdesk.com) Session When browsing session ends Unclassified (We are working with the provider to identify the exact use of this cookie)
helpdesk_url Non-essential Functional Third Party (Freshdesk.com) Session When browsing session ends Identify our Support desk URL for logging tickets
zarget_user_id Non-essential Functional Third Party (Freshdesk.com) Persistent 1 year Assigns users an anonymous ID so that they can be distinguished from each other.
zarget_visitor_info Non-essential Functional Third Party (Freshdesk.com) Persistent 1 year Unclassified (We are working with our provider to identify the exact use of this cookie)
_helpkit_session Non-essential Functional Third Party (Freshdesk.com) Session When browsing session ends To maintain user session
_x_m Non-essential Functional Third Party (Freshdesk.com) Session When browsing session ends Used in support.freshsales.io
_x_w Non-essential Functional Third Party (Freshdesk.com) Session When browsing session ends Used in support.freshsales.io
falcon_enabled Non-essential Unknown Third Party (Freshdesk.com) Session When browsing session ends Unclassified (We are working with our provider to identify the exact use of this cookie)
Fd Non-essential Unknown Third Party (Freshdesk.com) Session When browsing session ends Unclassified (We are working with our provider to identify the exact use of this cookie)
filter_name Non-essential Functional Third Party (Freshdesk.com) Session When browsing session ends Ticket filter name for agent
helpdesk_node_session Non-essential Functional Third Party (Freshdesk.com) Session When browsing session ends setting node session of the generated hash
ticket_view_choice Non-essential Functional Third Party (Freshdesk.com) Session 1 Year To list old and new ticket details
user_credentials Non-essential Functional Third Party (Freshdesk.com) Session When browsing session ends To login a user
wf_order Non-essential Functional Third Party (Freshdesk.com) Session When browsing session ends Ticket list page filter sort
wf_order_type Non-essential Functional Third Party (Freshdesk.com) Session When browsing session ends Ticket list page filter sort type(Asc/Desc)
__stid Non-essential Tracking Third Party (Sharethis.com) Persistent 1 Year This cookie is a unique identifier that ShareThis uses to track the content you view and share.
lang Non-essential Functional Third Party (Twitter.com) Session When browsing session ends Helps twitter determine the language settings of the user’s browser, to better serve relevant information in the right language.
guest_id Non-essential Functional Third Party (Twitter.com) Persistent 6 years Used to identify Twitter users
personalization_id Non-essential Functional Third Party (Twitter.com) Persistent 6 years This domain is owned by Twitter. The main business activity is: Social Networking Services. Where Twitter acts as a third party host, it collects data through a range of plug-ins and integrations, that is primarily used for tracking and targeting.

Essential cookies

These are cookies which are strictly necessary for our website to be able to operate or to provide you with a service on our website which you have requested. We use the following essential cookies on our website:

:

Legal basis for processing: we process information about you contained in or obtained from essential cookies in our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: ensuring our site functions properly and providing you with online services you have requested.

How to opt out of essential cookies

Most browsers allow you to block all cookies, including essential cookies. Please note, however, that if you block all cookies, parts of our website and its functionality may not work or display properly.

You can delete existing cookies from your browser by clearing your browsing data and ensuring that the option to delete cookies is selected.

For more detailed information on how to accept and reject cookies, including guidance for specific browsers, please see the section below entitled How to accept or reject cookies

We use the following types of non-essential cookies on our website:

• Functional cookies
• Analytical (or performance) cookies
• Targeting (or advertising) cookies

These are cookies that are designed for purposes such as enhancing a website’s functionality. These are either not strictly essential for the website or functionality which you have requested to work, or are cookies which serve non-essential purposes in addition to their essential purpose. We use the following functional cookies on our website:

Third party session cookies are used to recognise you when you use our Freshdesk support ticket service. These cookies are:

_hp2_ses_props.3731580590, helpdesk_url,  _helpkit_session, _x_m, _x_w, falcon_enabled, Fd, filter_name, helpdesk_node_session, user_credentials, wf_order, wf_order_type

. These cookies expire after when browsing session ends

Third party persistent cookies are used to improve the functionality of the Freshdesk Support ticket service. These cookies are: _hp2_id.3731580590 These cookies expire after 6 years or until cleared from your browser manually.

Third party persistent cookies are used to improve the functionality of the Freshdesk Support ticket service. These cookies are: zarget_user_id, zarget_visitor_info, ticket_view_choice These cookies expire after 1 year or until cleared from your browser manually.

How to opt in or out from functional cookies

See the section below entitled How to accept or reject cookies

Processing information about you contained in or obtained from functional cookies

Legal basis for processing: we process information about you contained in or obtained from functional cookies in our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation). We will only process such personal information if you have consented to us placing cookies on your computer or device.
Legitimate interests: improving your website experience and providing the website functionality you have requested and the ability to log support tickets through our website.

For further information on how we use the information gathered from our use of functional cookies, please see the section entitled Our use of automated decision making and profiling in our privacy policy, which is available here: https://bluezeon.co.uk/privacy_policy

Analytical (or performance) cookies track and gather data about what a user does on a website. These cookies are not essential for our website or its functionality to work. We use the following analytical cookies on our website:

We use Google Analytics cookies on our website. Google Analytics cookies help us understand how you engage and interact with our website, including how you came to our website, which pages you visited, for how long and what you clicked on, your location (based on your IP address)

The Google Analytics cookies used on our website are: _ga, _gat, _gid. These cookies are session and persistent cookies. These cookies expire after _ga = 2 years, _gat = 1 minute, _gid = 48 hours

The information we collect using analytical cookies is collected on an anonymised basis.

More information

Google Analytics cookies are classified as first party cookies as they are set by our website domain, although Google collects and processes information from our use of Google Analytics. To find out more about how Google handles information collected from Google Analytics, see Google Analytics’ privacy policy, which is available here: https://support.google.com/analytics/answer/6004245

For information on how Google uses data from cookies it uses, please visit www.google.com/policies/privacy/partners/

How to opt in or out from analytical cookies

See the section below entitled How to accept or reject cookies

To opt out of Google Analytics tracking across all websites in general, you can do so here: http://tools.google.com/dlpage/gaoptout

Processing information about you contained in or obtained from analytical cookies

Legal basis for processing: we process information about you contained in or obtained from analytical cookies in our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interests: analysing how individuals use our website to help us improve our website and business. For further information on how we use the information gathered from our use of analytical cookies, including profiling, please see the section entitled Our use of automated decision making and profiling in our privacy policy, which is available here: http://bluezeon.co.uk/privacy-policy

Third parties use cookies to analyse your use of our website and/or to display advertisements (including third party advertisements) to you. Third party cookies used in relation to our website include:

Google AdWords cookies to track whether you have come to us via an advertisement we have placed on a search engine results page or elsewhere across the internet, such as another website and to record information relating to how you came to us such as your location when you accessed our website, the time of day you visited and the device you were using. Google may use different cookies to track how you came to our website depending on what advertisement you clicked on and where.

More information

For information about the cookies Google uses in relation to the above, see the ‘Advertising’ section on the Types of cookies used by Google page in Google’s cookies policy, which is available here: https://www.google.com/policies/technologies/types/

For information about how Google uses data from cookies for its own purposes, please visit the following link www.google.com/policies/privacy/partners/

How to opt in or out from third party cookies

See the section below entitled How to accept or reject cookies

Processing information about you contained in or obtained from third party cookies

Legal basis for processing: we process information about you contained in or obtained from third party cookies in our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: the purposes for which we use the third party cookies as described above. For further information on how we use the information gathered from our use of third party cookies, including profiling, please see the section entitled Our use of automated decision making and profiling in our privacy policy, http://bluezeon.co.uk/privacy-policy

We and Mailchimp also embed web beacons in our marketing emails and/or on our website. Web beacons are small GIF image files which enable us to track your receipt of our marketing emails, how often you view our adverts or website pages, your location, IP address and browser information. Web beacons are activated whenever you open a marketing email or access a page on our website which contains a web beacon. Web beacons transmit data when you view them but are not capable of accessing any other information on your computer. Web beacons are not stored on your hard drive unless you download a GIF image containing them.

Some (but not all) browsers enable you to restrict the use of web beacons by either preventing them from sending information back to their source (for example, when you choose browser settings that block cookies and trackers), or by not accessing the images containing them (for example, if you select a ‘do not display images (in emails)’ setting in your email server).

How to opt in or out

See the section below entitled How to accept or reject cookies

Legal basis for processing: we process the information we gather from the use of web beacons in our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest: analysing the effectiveness of our email marketing campaigns [For further information on how we use the information gathered from our use of web beacons. please see the section entitled Our use of automated decision making and profiling in our privacy policy, which is available here: https://bluezeon.co.uk/privacy_policy

There are a number of different ways in which you can accept or reject some or all cookies and similar technologies. Some of the main methods of doing so are described below:

You are welcome to block the use of some or all of the cookies we use on our website. However, please be aware that doing so may impair our website and its functionality or may even render some or all of it unusable.

You should also be aware that clearing all cookies from your browser will also delete any cookies that are storing your preferences, for example, whether you have accepted cookies on a website or any cookies that are blocking other cookies.

You can find more detailed information about cookies and adjusting your browser settings by visiting www.allaboutcookies.org

Accepting or rejecting cookies

Browser settings

You can accept or reject some or all cookies (for example, blocking all third-party cookies) by adjusting your browser settings. If you do not know how to do this, the links below set out information about how to change your browser settings for some of the most commonly used web browsers:

Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB

Mozilla Firefox: https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox?redirectlocale=en-US&redirectslug=Clear+Recent+History

Microsoft Internet Explorer: https://support.microsoft.com/en-us/help/278835/how-to-delete-cookie-files-in-internet-explorer

Apple Safari: https://support.apple.com/kb/PH5042?locale=en_US

Some browsers, such as Chrome and Firefox, allow you to change your settings to browse in ‘incognito’ mode, limiting the amount of data placed on your machine and automatically deleting any persistent cookies placed on your device when you finish your browsing session. There are also many third party applications which you can add to your browser to block or manage cookies.

Existing cookies

To clear cookies that have previously been placed on your browser, you should select the option to clear your browsing history and ensure that the option to delete or clear cookies is included when you do so.

Google Adsettings

You can manage and opt out of personalisation of advertisements by Google by visiting Google’s ad settings page here https://adssettings.google.com/ and by:

unticking the button entitled ‘Also use Google Account activity and information to personalize ads on these websites and apps and store that data in your Google Account’; and

switching the ‘Ads Personalisation’ setting off (i.e. by ensuring the switch at the top of the page is set to the left/grey and not the right/blue).

Alternatively, you can install a free browser plugin here: https://support.google.com/ads/answer/7395996

Google Analytics Opt-out Browser Add-on

You can opt out of Google Analytics tracking by installing the browser add-on which is available here: http://tools.google.com/dlpage/gaoptout

Web beacons

You can opt in to us using web beacons in our marketing emails by registering for our newsletter on our website.

You can opt out of our use of web beacons in our marketing emails by: emailing [email protected] with the word ‘Optout’.