Alexander Lawrence (ALMK) is a family-run, independent estate agency based in Stony Stratford, known for delivering personal, tailored marketing and sales expertise. With over 30 years of combined local property experience, ALMK has built a reputation on understanding clients as individuals—not just another sale—and producing faster results at higher prices. The business has grown into one of the most successful estate agents in Milton Keynes with independent statistics supporting the maximising of their customers equity and speed of sale by using highly individualised and strategic marketing.

Tommy has been in estate agency since 2002 and before that held senior customer service roles in the retail sector. Tommy decided to set up ALMK to satisfy a gap he saw in sector – to provide an individual and tailored real estate solution to homeowners in Milton Keynes and the surrounding areas. The company focusses its attention to researching and providing homeowners with accurate home valuations and providing them with tactical marketing advice to achieve the highest possible sale to asking price percentage.

As ALMK continued to grow — launching popular properties, hosting high‑interest viewing days, and sustaining standout independently verified marketing outcomes—the demands on their IT infrastructure increased. To that point the business had handled IT issues inhouse but was finding them time consuming chore-like and quite frankly uninteresting. With growing expectations around seamless digital services, secure communications, reliable backups, and remote access, ALMK needed robust IT support—so that they could keep their focus where it belongs: advising clients, showcasing homes, and delivering on their pledge to “keep it simple and deliver on what we promise”

ALMK needed an IT partner with both a local presence and award‑winning expertise and they consulted with connections to look at local companies with a reputation for delivering excellent customer service. Some networking connections recommended BlueZeon to ALMK. After an initial meeting BlueZeon was selected because of its reputation for customer service.

In BlueZeon ALMK found a partner that brought everything they needed including:

• Managed IT Excellence: BlueZeon provides 25+ years of experience in delivering comprehensive IT support, including cloud services, disaster recovery, asset monitoring, and cyber security protection.
• FreshPhones: BlueZeon’s subsidiary company that provides VoIP solutions and took over the ALMK phone service.
• Cyber Resilience: Cyber security, compliance, and virus/ransomware recovery protocols
• Proactive Planning: Disaster recovery; patching; IT consultancy for future‑proof tech strategy
• Strategic Partnership: As a Microsoft Gold Partner with fully qualified engineers, BlueZeon ensures enterprise‑level standards.
• Local Insight & Trust: Based in Milton Keynes, BlueZeon understands the regional dynamics and has earned recognition as one of the top-rated IT services providers in the area.

Together, this local, professional partnership aligned perfectly with ALMK’s ambition and client‑centric ethos.

By bringing seamless IT Support to ALMK including remote and onsite support, monitoring, and backups Secure Cloud Tools- Office 365 migrations, cloud backup and recovery, and collaboration platforms BlueZeon has minimised the IT headaches that ALMK were experiencing and have provided IT support “that just works”.

The practical result of this is that it has provided ALMK with enhanced productivity and complete peace of mind in relation to their IT setup. The customer service is always excellent making sure that proactive monitoring stops many problems before they arise and any issues that do occur resolved promptly.

Thanks to BlueZeon’s dependable IT foundation, ALMK can now:

• Focus on selling homes and delighting clients without being side-tracked by tech issues.
• Offer timely valuations and tailored marketing, confident that backend systems will not fail them.
• Embrace new digital opportunities—like remote team management, virtual tours, or cloud‑based collaboration—safely and efficiently.

In essence, BlueZeon delivers the invisible infrastructure that keeps ALMK productive, responsive, and thriving in a competitive estate market.

The partnership between ALMK and BlueZeon is a textbook example of how Managed IT Services can empower a successful local business to sharpen its competitive edge. With BlueZeon handling the technical complexities—from cyber security to cloud migrations to dealing with Wi-Fi coverage in ALMKs historic office —ALMK continues to deliver on its promise: personal service, strategic advice, and the kind of results that make homeowners and buyers feel utterly understood.

ALMK stays focused on homes and people. Thanks to BlueZeon, IT simply fades into the background—and that is exactly how it should be. Alexander Lawrence regularly recommends BlueZeon and will continue to do so.

KPI Health (KPI) has a goal to deliver innovative, adaptable solutions that address the distinct challenges within the healthcare sector, driving continuous improvement and excellence in patient care.

KPI’s insource programme can deliver full patient pathways of behalf of the NHS including full outpatient clinic service, surgeries and neurodevelopment assessments.

Led by their clinical experts and supported by regional teams, KPI is committed to providing the highest standard of NHS patient care.

For KPI to provide the NHS with this level of support it needs a reliable and responsive IT partner so that IT issues do not hinder KPI Health’s performance and in fact enable the business to be more productive.

KPI Health had several frustrations with its existing IT provision before engaging with BlueZeon.

As an organisation KPI hosts 2 brands, while also hosting colleagues who work overseas. The nature of healthcare dictates the importance of 24/7 system access and robust continuity planning. Our previous provider, while professional; struggled to deliver a remote platform that offered pace, consistent access and clear differentiation between company domain and email set up.

Weekend down time, while not huge; was impactful. Teams were occasionally locked out from systems which took time to reimplement.

KPI’S previous remote storage solution allowed them to procure lower specification PC’s, when working offline – the impact of lower-level equipment was more apparent.

KPIs previous infrastructure felt dated, it was slow, and the time required to engage for solution or upgrade was too demanding for a growing business to maintain.

BlueZeon provides KPI with fully Managed IT Services designed to provide KPI Health with seamless, end-to-end IT management. The benefits of the fully Managed IT Service come from proactive monitoring, enhanced security, and 24/7 support, ensuring KPI systems are always optimised and protected, and that staff have immediate access to problem solving technicians.

This comprehensive service has allowed KPI to reduce downtime, improve efficiency allowing it to focus on its core operations while leaving IT complexities to BlueZeon. With BlueZeon’s proven expertise and commitment to excellence, KPI has gained a reliable partner dedicated to their success.

From initial engagement the BlueZeon and KPI project team had to navigate both a KPI office move and the expiry of existing service contracts and notice periods with other suppliers.

This meant that the transfer of KPI support to BlueZeon took several weeks in the planning and eventual migration. Despite these hurdles the transfer went very smoothly and with negligible disruption to KPI’s business.

Since onboarding with BlueZeon, KPI have immediately benefited from fast access to all systems for all colleagues, regardless of location or company allocation. This was driven at pace via the implementation team.

KPI’s system down time is almost 0%, even service updates are scheduled and planned around team availability or working hours.

Customer service responses are quick, the team at BlueZeon is experienced, down to earth and do not try to confuse non-technical users with jargon. KPI instead receives concise and accurate responses with fixes established in minutes.

BlueZeon also offers vast support with technical accreditations (ISO, Cyber Essentials Plus), working with KPI’s internal operations teams to deliver program audits to 3rd party certification standards.

When BlueZeon receives a service request that is specific to KPI’s business, KPI receive a well thought through and bespoke solution that requires little to no time input from KPI.

The KPI team is confident that the quality of the service provided will be excellent and are very happy with the ongoing support provided to them as a customer of BlueZeon.

KPI Health and BlueZeon continue to work closely together over a year into the business relationship. The communication between the two businesses is highly effective and regular ensuring that the support provided can be maintained at the highest level.

Before engaging with BlueZeon over 10 years ago now SPWP had self-managed its IT systems, including the setup of laptops, updates and patching, anti-virus and the management of printers scanning and copying; all of which are vital to a financial services business to keep it safe and functioning efficiently. Whilst these tasks were initially managed well in-house, as the business grew, IT issues became more time consuming; these issues included such things as problems accessing One Drive, lost documents, password issues and performing updates and patches. As these functions were being performed in-house, they were consuming valuable business hours, with unqualified staff, so it became critical to the business to get some outside, expert support so that as financial experts SPWP could do what they do best, with peace of mind that there IT systems were in good hands and would perform reliably.

Stefanie, Principal of SPWP, had met Ian Winsor the Managing Director of BlueZeon at a local networking event, Ian was approachable and agreed to take a look at what support SPWP needed.

BlueZeon now provides SPWP with fully Managed IT Support designed to provide seamless, end-to-end IT management. The benefits of the fully managed IT service come from proactive monitoring, enhanced security, and 24/7 support, ensuring systems are always optimised and protected, and that staff have immediate access to problem solving technicians. This comprehensive service has allowed SPWP to reduce downtime, improve efficiency allowing it to focus on its core operations while leaving IT complexities to BlueZeon.

In addition to the above BlueZeon has guided SPWP to the Cyber Essentials Plus certification for the last two years which is a pre- requisite for doing business within the SJP Partner program.

With BlueZeon’s proven expertise and commitment to excellence, SPWP has gained a reliable partner dedicated to their success.

SPWP say that they cannot fault the BlueZeon team, no problem is too small or too much trouble; BlueZeon slot in nicely to fit around the staff and act as a part of the SPWP team. BlueZeon makes sure that no question goes unanswered, the ongoing relationship with SPWP is on a personal basis with BlueZeon having a good understanding of the SPWP business, how it works along with its priorities.

BlueZeon provide 24/7 Support – SPWP can call the office or raise tickets online whichever is more convenient at the time, BlueZeon always provide a first-class service and SPWP also know that if they have any major issues with their IT that all these issues are normally solved with 24 hours. On the rare occasion that an engineer needs to attend their office they know someone will be there to help within the hour.

BlueZeon has guided SPWP through the Cyber Essentials process helping them initially to become accredited, which is one of the essential criteria to become and remain an SJP Partner Practice.

One of the things that SPWP really appreciates is that BlueZeon keeps all tickets live until SPWP decide that the issue is solved to their satisfaction and not closed by BlueZeon to meet any completion targets.

Kris Richardson, SPWP Office Manager said that the relationship between the businesses is such a trusted one, SPWP knows that if a visit is required then a BlueZeon engineer will be on site within an hour, but that the engineers always look to work around SPWP’s priorities, their business need and of course their clients. For example, if SPWP were attending to a client the engineer would wait until an appropriate time after the client meeting has finished, keeping disruption to an absolute minimum.

Since BlueZeon and SPWP began their collaboration BlueZeon has resolved 100% of issues raised by SPWP staff well within the agreed SLA (Service Level Agreement) from when the call came into the BlueZeon support desk. SPWP have never had a problem not resolved to their satisfaction.

SPWP and BlueZeon have continued to work closely together over their 10-year business relationship. The communication between the two businesses is highly effective, with regular communication, ensuring that the support provided can be maintained at the highest level.

Some elements of SPWP’s operations—such as their website, MS Office365, their multifactor authentication system and compliance —are provided by their umbrella organisation, St. James’s Place (SJP). This occasionally requires BlueZeon to collaborate with SJP’s IT support team to resolve technical issues; while this kind of setup could easily lead to communication gaps or delays, that hasn’t been the case at all; in fact, their Office Manager says the process runs exceptionally well. BlueZeon handles all coordination with SJP seamlessly, keeping communication clear and efficient. As a result, SPWP can stay focused on their work, saving both time and effort, without having to get involved in the back-and-forth.